{"id":"e143","name":"Low-income Energy Assistance Program (LEAP) - Ontario Energy Board","type":"institution","typeLabel":"Public institution","tags":["utility bills","emergency grant","hydro","gas","ontario","intake agencies"],"what":"Ontario Energy Board emergency grant for households behind on electricity or natural gas bills and facing disconnection: up to $650 per household per year, $780 if the home is electrically heated, paid straight to the utility. \"Assistance is only available if you are behind on your bill\". Applications go through local intake agencies; for Toronto Hydro customers these include Albion Neighbourhood Services, COSTI, Neighbourhood Information Post, The Housing Help Centre (Scarborough), The Neighbourhood Organization, Unison and East York Housing Help Centre.","languages":["English","French"],"reachNum":null,"reachUnit":"households","reachSource":null,"reachSeen":null,"website":"https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program","contact":{"route":"Apply through a LEAP intake agency (OEB agency directory; Toronto agencies also listed by Toronto Hydro) with ID, current bills, any disconnection notice, proof of residency, income proof and bank statements","url":"https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program/leap-agencies","email":"publicinformation@oeb.ca"},"welcomes":["applications"],"now":"One-time emergency help, not ongoing; the ongoing option is the Ontario Electricity Support Program monthly credit ($0-$75, or $0-$113 for energy-intensive homes)","sources":["https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program","https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program/leap-agencies","https://www.torontohydro.com/for-home/financial-assistance"],"verified":"checked","approach":"Public institutions work through programs and forms, not favours. Find the program that already exists for your purpose, then ask the named contact what they need from you.","eligibility":"After-tax household income under thresholds by household size (OEB page example: single under $38,000, four persons under $65,000; Toronto Hydro page cites up to $71,000 depending on size), in arrears and at risk of disconnection","cost":"Free","intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":false,"money":true,"info":false,"marriage":false},"minAge":null,"district":null,"costBand":"Free","reachBand":null,"place":{"country":"Canada","cc":"CA","region":"Ontario","city":null,"scope":"region","label":"Ontario-wide"},"guideTitle":"How to reach them","added":"2026-09-30","extraLinks":{},"applicationProcess":null,"requiredDocuments":null,"waitTime":null,"hours":null,"accessibility":null,"whatNext":null,"topics":["money"],"channels":[{"kind":"website","url":"https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program","label":"Website","seen":"2026-09-30"},{"kind":"x","url":"https://x.com/OntEnergyBoard","label":"X","reach":null,"unit":null,"seen":"2026-10-02","source":"listed on their own site"},{"kind":"linkedin","url":"https://www.linkedin.com/company/ontario-energy-board","label":"LinkedIn","reach":null,"unit":null,"seen":"2026-10-02","source":"listed on their own site"},{"kind":"youtube","url":"https://www.youtube.com/user/ontarioenergyboard","label":"YouTube","reach":null,"unit":null,"seen":"2026-10-02","source":"listed on their own site"},{"kind":"instagram","url":"https://www.instagram.com/ontenergyboard","label":"Instagram","reach":null,"unit":null,"seen":"2026-10-02","source":"listed on their own site"},{"kind":"newsletter","url":"https://www.oeb.ca/regulatory-rules-and-documents/whats-new-newsletter#subscribe","label":"Newsletter","reach":null,"unit":null,"note":"'What's New' newsletter subscribe link","seen":"2026-10-02","source":"listed on their own site"}],"welcomesRaw":["not applicable (regulator program)"],"checked":"2026-09-30","checkEvery":90,"reachKind":"none","map":null,"spaceKind":null,"steps":[],"phone":"1-877-632-2727","format":null,"rules":null,"order":null,"free":true,"waliRole":null,"mixing":null,"maxAge":null,"routes":[{"kind":"Apply through a LEAP intake agency (OEB agency directory; Toronto agencies also listed by Toronto Hydro) with ID, current bills, any disconnection notice, proof of residency, income proof and bank statements","url":"https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program/leap-agencies","value":null,"seen":"2026-09-30","source":"their own site"},{"kind":"Advertise / media page","url":"https://www.oeb.ca/newsroom","value":null,"seen":"2026-10-02","source":"their own site"},{"kind":"Organization email","value":"publicinformation@oeb.ca","url":null,"seen":"2026-10-02","source":"their own site"},{"kind":"Office phone","value":"1-877-632-2727","url":null,"seen":"2026-10-02","source":"their own site"}],"spacesNote":"LEAP applications only via listed intake agencies; media oebmedia@oeb.ca; GTA line 416-314-2455","spacesSeen":"2026-10-02","spaceCount":6,"routeCount":4,"primaryRoute":{"kind":"Advertise / media page","url":"https://www.oeb.ca/newsroom","value":null,"seen":"2026-10-02","source":"their own site"},"stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-09-30; spaces read from their site on 2026-10-02; re-checked every 90 days.","status":"listed","spaces":[{"kind":"website","label":"Website","url":"https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs/low-income-energy-assistance-program","reach":null,"unit":null,"seen":"2026-09-30","note":null},{"kind":"x","label":"X","url":"https://x.com/OntEnergyBoard","reach":null,"unit":null,"seen":"2026-10-02","note":null},{"kind":"linkedin","label":"LinkedIn","url":"https://www.linkedin.com/company/ontario-energy-board","reach":null,"unit":null,"seen":"2026-10-02","note":null},{"kind":"youtube","label":"YouTube","url":"https://www.youtube.com/user/ontarioenergyboard","reach":null,"unit":null,"seen":"2026-10-02","note":null},{"kind":"instagram","label":"Instagram","url":"https://www.instagram.com/ontenergyboard","reach":null,"unit":null,"seen":"2026-10-02","note":null},{"kind":"newsletter","label":"Newsletter","url":"https://www.oeb.ca/regulatory-rules-and-documents/whats-new-newsletter#subscribe","reach":null,"unit":null,"seen":"2026-10-02","note":"'What's New' newsletter subscribe link"}],"missing":["follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","audience number for the organization as a whole (not public)"]}