{"id":"u33","name":"Toronto Community Crisis Service (TCCS), reached through 211","type":"program","typeLabel":"Program","what":"A free, confidential City service that sends trained mental health crisis workers, not police, to help you in person during a mental health crisis or for a wellness check, anywhere in Toronto, 24 hours a day.","forWhom":"Toronto residents aged 16 or older going through a mental health crisis, feeling overwhelmed or needing support; it also does wellness checks.","cost":"Free","tags":["mental health crisis","non-police","crisis team","wellness check","211","24/7"],"topics":["mental-health","health"],"place":{"country":"Canada","region":"Ontario","city":"Toronto","label":"Toronto","cc":"CA","scope":"city"},"website":"https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/","sources":["https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/","https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/tccs-when-to-call/"],"checked":"2026-10-02","added":"2026-10-02","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":null,"status":"listed","routes":[{"kind":"Office phone","url":null,"value":"211","seen":"2026-10-02","source":"their own site"},{"kind":"Contact page","url":"https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/tccs-when-to-call/","value":null,"seen":"2026-10-02","source":"their own site"}],"primaryRoute":{"kind":"Office phone","url":null,"value":"211","seen":"2026-10-02","source":"their own site"},"routeCount":2,"channels":[{"kind":"website","url":"https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/","label":"Website","reach":null,"unit":null,"seen":"2026-10-02","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-02","phone":"211","contact":{"email":null,"url":"https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/","route":"Office phone"},"steps":["Call 211, any time of day or night, and ask for the Toronto Community Crisis Service.","If you are not sure it fits your situation, 211 staff will talk with you to learn more; a mobile team of trained crisis workers can come to you.","After the crisis the team offers follow-up support, referrals and connections to other services.","If someone's life is in danger, call 911."],"languages":[],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":false,"money":false,"info":false,"marriage":false},"stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-02; spaces read from their site on 2026-10-02; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.toronto.ca/community-people/public-safety-alerts/community-safety-programs/toronto-community-crisis-service/","reach":null,"unit":null,"seen":"2026-10-02","note":null}],"missing":["organization email (not published on their pages)","follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}